1. PURPOSE
The www.puresignature.fr website is published by 100% PUR ET NATUREL SAS, a simplified joint-stock company whose registered office is located at 9 rue du 11 novembre 06370 Mouans-Sartoux and whose SIRET identification number is 89806471200018.
The purpose of these general terms and conditions of sale is to determine the rights and obligations that apply between 100% PUR ET NATUREL SAS and any person visiting or ordering products via the site.
Before placing an order, the customer must read the General Terms and Conditions of Sale, which are available on the Site at all times. They can be accessed and printed at any time via a direct link at the bottom of the Site's home page. The placing of any order on the Site implies the Customer's knowledge and acceptance of all the stipulations of the GCS.
The contractual relationship between 100% PUR ET NATUREL SAS and the Customer is governed by the GCS.
2. PRODUCTS
The products offered for sale by 100% PUR ET NATUREL SAS are those displayed on the Site on the day the Customer consults the Site.
100% PUR ET NATUREL SAS makes every effort to update available stocks on the Site in real time. However, 100% PUR ET NATUREL SAS cannot be held responsible in the event of an error in the update, or in the event of the cancellation of an order due to the exhaustion of stocks.
The content of the Site such as photographs, graphics and all information and characteristics illustrating and/or accompanying the products are not contractual, which the Customer acknowledges.
3. SITE USE AND ORDERING
The Customer must be at least 18 years of age and have the full capacity to enter into the GTC.
In order to place an order, the Customer must register on the Site by creating an account. To this end, the Customer must provide 100% PUR ET NATUREL SAS with the required information, as well as any other information useful for the completion and delivery of the order. This information will enable 100% PUR ET NATUREL SAS to create the Customer's account, which the Customer will access by means of an access code for which he/she will be responsible, and which he/she will have to enter each time he/she wishes to access his/her customer account.
The Customer is solely responsible for the accuracy of the information provided, and in particular for the bank details provided to 100% PUR ET NATUREL SAS. The Customer is also solely responsible for maintaining the confidentiality of his/her login and password. He/she must immediately contact 100% PUR ET NATUREL SAS if he/she notices that his/her account is being used without his/her knowledge.
The Customer expressly authorizes 100% PUR ET NATUREL SAS to access his/her account data.
The stages of a reservation on the Site are as follows:
- the Customer must select the product(s) he wishes to order on the Site, which will be added to the basket;
- the customer fills in the personal information required to create or update his/her account: surname, first name, telephone number, postal address and e-mail address; he/she then validates his/her order and declares, by clicking on the dedicated box, that he/she has read the GTC and accepts them;
- the Customer must opt for secure payment by credit card. The customer will be directed to the online payment page, which complies with the security standards required by the banking sector. The transaction system is provided by SOGECOMMERCE. The customer then fills in his/her bank details to enable payment of the amount corresponding to the order;
- the order is then recorded and 100% PUR ET NATUREL SAS sends an e-mail to the Customer with the order reference and summary (product(s), price, quantity, etc.). In addition to having read and accepted them prior to the order, the Customer will receive, in this e-mail, a link allowing him/her to access the General Terms and Conditions, so that he/she can download and keep them.
100% PUR ET NATUREL SAS reserves the right to cancel or refuse an order in the event of a dispute with the Customer over a previous order.
In the event that a Customer places an order for a product that is out of stock, 100% PUR ET NATUREL SAS will inform the Customer of the situation as soon as possible. The Customer may then cancel the order and obtain a refund.
4. PRICE AND PAYMENT
100% PUR ET NATUREL SAS offers the sale of products whose description and prices are mentioned on the Site before the order is placed by the Customer.
100% PUR ET NATUREL SAS presents its prices on the Site in euros, inclusive of all French taxes (French VAT and any other applicable taxes) but exclusive of shipping costs, order processing fees and packaging costs where applicable.
The prices offered by 100% PUR ET NATUREL SAS on the Site are those in effect at the time of the order. However, 100% PUR ET NATUREL SAS is free to modify them at any time, either upwards or downwards.
The Customer shall provide 100% PUR ET NATUREL SAS with bank details enabling payment of the amount due by credit card.
The provision by the Customer of his/her bank details constitutes authorization for 100% PUR ET NATUREL SAS to debit the Customer's account for the amount of the order.
The Customer is obliged to pay the full price of the products in the basket when validating the order. The amount paid cannot be considered as a deposit or a down payment.
100% PUR ET NATUREL SAS retains ownership of the products until full payment has been received from the Customer.
5. RIGHT OF WITHDRAWAL
The customer may cancel the order as described below.
The Customer has a period of fourteen (14) calendar days from receipt of the products to notify 100% PUR ET NATUREL SAS of his intention to exercise his right of withdrawal, by e-mail to [email protected].
In accordance with Article L. 221-23 of the French Consumer Code, the Customer will have a period of fourteen (14) days from notification to 100% PUR ET NATUREL SAS of his intention to exercise his right of withdrawal, to return, at his own expense, the product in its original packaging allowing it to be remarketed in new condition.
All packages must be returned to the following address, accompanied by the delivery slip:
100% PUR ET NATUREL SAS, 9 rue du 11 novembre 06370 Mouans-Sartoux <TODO ADRESSE LOGISTICIEN>.
In accordance with the provisions of article L.221-28 of the French Consumer Code, this right of withdrawal may not be exercised for product(s) opened and/or unsealed and/or used after delivery and which cannot be returned for reasons of hygiene or health protection.
Furthermore, the right of withdrawal cannot be exercised for a product that has been opened, is not in perfect condition, is damaged, soiled and/or incomplete (packaging, labels, etc.).
In this case, the Customer will be reimbursed for the amount of the returned products and their delivery costs, within fourteen (14) days of receipt by 100% PUR ET NATUREL SAS of the notification of the intention to exercise the right of withdrawal, if the product(s) have been received by 100% PUR ET NATUREL SAS.
Please note that no partial refunds will be issued.
In accordance with paragraph 2 of article L 121-21-4 of the French Consumer Code, this refund period may be deferred until 100% PUR ET NATUREL SAS has recovered the product(s) or until the Customer has provided proof of shipment, whichever comes first.
Returned products will only be reimbursed by credit card, using the credit card used to pay for the online order.
6. LEGAL WARRANTIES
6.1 It is the Customer's responsibility to inspect the products upon receipt.
6.2 100% PUR ET NATUREL SAS is bound by the legal guarantee of conformity of the product in accordance with the provisions of articles L.217-4 to L.217-12 of the French Consumer Code and the guarantee relating to defects in the item sold, under the conditions set out in articles 1641 to 1648 and 2232 of the French Civil Code.
When the Customer is acting under a legal warranty of conformity :
- he has a period of two years from delivery of the product to take action;
- he may choose between repairing or replacing the product, subject to the cost conditions stipulated in Article L. 217-9 of the French Consumer Code;
- he/she does not have to prove the existence of a lack of conformity for 24 months following delivery.
The legal warranty of conformity applies independently of any commercial warranty that may be granted by 100% PUR ET NATUREL SAS.
In the event of non-conformity of a delivered product, the Customer may return to 100% PUR ET NATUREL SAS the product presenting the non-conformity, in its original condition, bearing the original labels and accompanied by the original packaging and delivery slip, by informing 100% PUR ET NATUREL SAS in advance at the following address: [email protected]. Failing this, 100% PUR ET NATUREL SAS will neither repair nor replace the defective product returned.
The customer may decide to invoke the warranty against defects in the item sold as defined in article 1641 of the French Civil Code. In this case, the customer may choose between rescinding the sale or reducing the purchase price in accordance with article 1644 of the French Civil Code.
The provisions of articles L.217-4, L.217-5, L.217-12 and L.217-16 of the French Consumer Code, as well as article 1641 and article 1648, paragraph 1, of the French Civil Code, are reproduced below.
6.3. Article L217-4 of the French Consumer Code
The seller delivers goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter is his responsibility under the contract or was carried out under his responsibility.
Article L217-5 of the French Consumer Code
The property conforms to the contract:
1° whether it is fit for the use ordinarily expected of similar goods and, if so :
- if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model,
- it has the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling,
2° or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.
Article L217-12 of the French Consumer Code
Any action arising from a lack of conformity must be brought within two years of delivery of the goods.
Article L217-16 of the French Consumer Code
When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period.
This period runs from the date of the purchaser's request for service or from the date the goods in question are made available for repair, if the goods are made available after the request for service.
Article 1641 of the French Civil Code
The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
Article 1648 paragraph 1 of the French Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.
7. LIMITATION OF LIABILITY
100% PUR ET NATUREL SAS makes every effort to ensure that the Site is available 24 hours a day, 7 days a week. However, access to the Site may be interrupted for maintenance, hardware or software upgrades, emergency repairs to the Site, or due to circumstances beyond the control of 100% PUR ET NATUREL SAS. 100% PUR ET NATUREL SAS undertakes to take all reasonable measures to limit such disruptions.
100% PUR ET NATUREL SAS declines all responsibility in the event of interruption of the Site, for any occurrence of bugs, for any damage resulting from fraudulent intrusion by a third party leading to modification of the information on the Site, for non-substantial errors relating to the products, for the impossibility of contacting customer service and/or accessing the Site.
Customers acknowledge and accept that 100% PUR ET NATUREL SAS assumes no responsibility towards them for any unavailability, suspension or interruption of the Site and cannot be held liable for any direct or indirect prejudice of any kind resulting therefrom.
The choice and purchase of a product is the sole responsibility of the Customer.
100% PUR ET NATUREL SAS shall not be held liable for non-performance of the contract due to force majeure, the consumer's fault or the unforeseeable and insurmountable fault of a third party to the contract.
100% PUR ET NATUREL SAS cannot be held responsible for any indirect damage resulting from the purchase of products on the Site.
8. FORCE MAJEURE
In the event of a force majeure event preventing performance of the GTC, 100% PUR ET NATUREL SAS must inform the Customer within fifteen (15) days of the occurrence of the event, by e-mail or by registered letter with acknowledgement of receipt.
The following are expressly considered to be cases of force majeure or fortuitous event, in addition to those usually accepted by the case law of French courts and tribunals: total or partial strikes, lock-outs, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, acts of terrorism, bad weather, epidemics, blockage of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship. All obligations of the parties will be suspended for the duration of the force majeure event, without compensation. If the event of force majeure continues for more than three (3) months, the contract in question may be terminated ipso jure without compensation, at the request of 100% PUR ET NATUREL SAS or the Customer.
9. NON-COMPLIANCE BY THE CUSTOMER WITH ITS OBLIGATIONS
In the event of a breach by a Customer of any of its obligations under the GTC, 100% PUR ET NATUREL SAS shall have the right to take sanctions against the Customer (deletion or suspension of the account, etc.), without prejudice to any legal action that 100% PUR ET NATUREL SAS may take against the Customer.
10. PROTECTION OF PERSONAL DATA
The Site collects personal data concerning the Customer.
This data collection is carried out in particular :
- when the Customer creates an account,
- when the Customer places an order.
The data collected is intended for use by 100% PUR ET NATUREL SAS. It is necessary for the processing and management of products offered by 100% PUR ET NATUREL SAS to its customers.
100% PUR ET NATUREL SAS is responsible for their processing.
The Customer is hereby informed that 100% PUR ET NATUREL SAS has completed the necessary formalities with the ICO (British equivalent of the CNIL) for the automated processing of information, in particular the management of Customer e-mail addresses.
In accordance with the law of January 6, 1978, the Customer has the right to access, rectify, modify and delete data concerning him. To do so, simply send a request in writing to :
- Email : [email protected]
- Address: 9 rue du 11 novembre 06370 Mouans-Sartoux FRANCE.
The Customer undertakes to keep his personal data up to date. They also undertake to ensure that their personal data is accurate, complete and unambiguous. The Customer may at any time access his/her Customer account, which contains all the personal data he/she has provided to 100% PUR ET NATUREL SAS, by using his/her login and password on the Site.
11. MODIFICATION AND PERIOD OF VALIDITY OF THE CGVS
100% PUR ET NATUREL SAS reserves the right to modify the GTCs and the Site's functionalities at any time, in particular to take account of any legal, jurisprudential, editorial and/or technical developments.
100% PUR ET NATUREL SAS will publish the modified GTC on the Site, indicating the date of the update.
The modified GCS will only be applicable to contracts formed or renewed with Customers after the date on which they are posted on the Site.
The validity of the GTC is not limited in time.
12. INTELLECTUAL PROPERTY
The Site is the property of 100% PUR ET NATUREL SAS, including the database, content, images, logos, videos, etc. protected by all intellectual property rights. Any reproduction, even partial, is subject to the prior written authorization of 100% PUR ET NATUREL SASs.
All copyrights, trademarks and other distinctive signs and intellectual property rights appearing on the Site will remain the full and complete property of 100% PUR ET NATUREL SAS.
The Customer undertakes not to reproduce any of the elements of the Site, nor to copy and/or divert, directly or indirectly, the concept, technologies or any other element of the Site. Any use contrary to all or part of the Site or to any of its elements would constitute an infringement likely to lead to civil and/or penal proceedings and to expose the offending Customer to the aforementioned penalties.
13. APPLICABLE LAW - JURISDICTION
These GTC are governed by English law.
The English courts shall have exclusive jurisdiction over any dispute between 100% PUR ET NATUREL SAS and the Customer, in particular concerning the formation, performance or interpretation of the GTCS.
14. PRODUCT RETURNS
- Send us an e-mail to [email protected], detailing the problem and the products to be exchanged/refunded.
– Une fois le retour validé par nos soins, envoyez l’enveloppe à l’adresse : 100% PUR ET NATUREL SAS, 9 rue du 11 novembre 06370 Mouans-Sartoux, FRANCE <TODO ADRESSE LOGISTICIEN>.
- We will send you back a code allowing you to place a new order with the products that suit you (you will only have to pay the shipping costs).
For obvious reasons of hygiene, the product must not have been opened, and must be in its original packaging. If this is the case, we will reimburse you within 14 days without any further action on your part.
Please note that no partial refunds will be issued.