1. OBJECT
The website www.puresignature.fr is published by the company 100% PUR ET NATUREL SAS, a simplified joint-stock company whose registered office is located at 9 rue du 11 novembre 06370 Mouans-Sartoux, with SIRET identification number 89806471200018
The purpose of these general terms and conditions of sale is to determine the rights and obligations that apply between 100% PUR ET NATUREL SAS and any person visiting or placing an order for products via the site.
The Customer must read the Terms and Conditions before placing any order, as these are available at all times on the Website. They can be accessed and printed at any time via a direct link at the bottom of the Website's homepage. Placing any order on the Website implies the Customer's knowledge and acceptance of all the provisions of the Terms and Conditions.
The contractual relationship between 100% PUR ET NATUREL SAS and the Client is governed by the General Terms and Conditions.
2. PRODUCTS
The products offered for sale by 100% PUR ET NATUREL SAS are those displayed on the Site on the day the Client consults the Site.
100% PUR ET NATUREL SAS makes every effort to update available stock on the Site in real time. However, in the event of an error in the update, or in the event of order cancellation due to stock depletion, 100% PUR ET NATUREL SAS cannot be held liable.
The content of the Site such as photographs, graphics as well as all information and characteristics illustrating and/or accompanying the products are not contractual, which the Customer acknowledges.
3. SITE USE AND ORDERS
The Client must be at least 18 years old and must have the full capacity to enter into the Terms and Conditions.
To place an order, the Customer must register on the Site by creating an account. To do so, the Customer must provide the required information to 100% PUR ET NATUREL SAS, as well as any other information necessary for processing and delivering the order. This information allows 100% PUR ET NATUREL SAS to create the Customer's account, which the Customer will access using an access code for which they are responsible and which they must enter each time they wish to access their account.
The Client is solely responsible for the accuracy of the information they provide, including bank details communicated to 100% PUR ET NATUREL SAS. The Client is also solely responsible for maintaining the confidentiality of their username and password. They must immediately contact 100% PUR ET NATUREL SAS if they notice that their account is being used without their knowledge.
The Client expressly authorizes 100% PUR ET NATUREL SAS to access their account data.
The steps involved in making a reservation on the Site are as follows:
– the Customer must select the product(s) they wish to order on the Site, which will be added to the shopping cart;
– the Customer provides the personal information necessary for the creation or updating of their account: name, surname, telephone number, postal address and email address; they then validate their order and declare, by clicking the dedicated box, that they have read the Terms and Conditions and accept them;
– The Customer must choose secure payment by bank card. The Customer will be directed to the online payment page, which meets the security standards required by banking sector regulations. The transaction system is provided by SOGECOMMERCE. The Customer then enters their bank details to allow payment of the amount corresponding to the order;
– The order is then registered, and 100% PUR ET NATUREL SAS sends the Customer an email with the order reference and summary (product(s), price, quantity, etc.). In addition to having read and accepted them prior to placing the order, the Customer will receive, in this email, a link allowing them to access the Terms and Conditions, so that they can download and save them.
100% PUR ET NATUREL SAS reserves the right to cancel or refuse an order in the event of a dispute with the Customer regarding a previous order.
If a customer orders a product that is out of stock, 100% PUR ET NATUREL SAS will inform the customer as soon as possible. The customer may then cancel their order and receive a refund.
4. PRICE AND PAYMENT
100% PUR ET NATUREL SAS offers the sale of products whose description and prices are mentioned on the Site before the order by the Customer.
100% PUR ET NATUREL SAS presents on the Site the prices in euros, including all French taxes (French VAT and other taxes possibly applicable) but excluding shipping costs, participation in order processing costs and packaging costs where applicable.
The prices offered by 100% PUR ET NATUREL SAS on the Site are those in effect at the time of the order. However, 100% PUR ET NATUREL SAS reserves the right to modify them at any time, either upwards or downwards.
The Client will provide 100% PUR ET NATUREL SAS with their bank details enabling payment, by bank card, of the amount due.
The communication by the Client of their bank details constitutes authorization for 100% PUR ET NATUREL SAS to debit the Client's account up to the amount of their order.
The Customer is required to pay the full price of all products placed in the shopping cart at the time of order confirmation. The amount paid cannot be considered as a deposit or down payment.
100% PUR ET NATUREL SAS retains ownership of the products until full payment of the price by the Customer.
5. RIGHT OF WITHDRAWAL
The Customer has the option to cancel their order according to the terms and conditions set out below.
The Customer has a period of fourteen (14) calendar days from receipt of the products to notify 100% PUR ET NATUREL SAS of their intention to exercise their right of withdrawal, by email to the address [email protected].
In accordance with Article L. 221-23 of the Consumer Code, the Customer will have a period of fourteen (14) days from the notification to 100% PUR ET NATUREL SAS of his intention to exercise his right of withdrawal, to return, at his own expense, the product in its original packaging and condition allowing for re-marketing in new condition.
All parcels must be returned to the following address, accompanied by the delivery note:
100% PUR ET NATUREL SAS, 9 rue du 11 novembre 06370 Mouans-Sartoux .
Indeed, in accordance with the provisions of Article L.221-28 of the Consumer Code, this right of withdrawal cannot be exercised for product(s) opened and/or unsealed and/or used after delivery and which cannot be returned for reasons of hygiene or health protection.
Furthermore, the right of withdrawal cannot be exercised for a product that has been opened, is not in perfect condition, is damaged, soiled, and/or incomplete (packaging, labels, etc.).
Where applicable, the Customer will be reimbursed for the amount of the returned products and their delivery costs, within fourteen (14) days from the receipt by 100% PUR ET NATUREL SAS of the notification of the intention to exercise the right of withdrawal, if the product(s) have been received by 100% PUR ET NATUREL SAS.
Please note that no partial refunds will be issued.
In accordance with paragraph 2 of article L 121-21-4 of the Consumer Code, this refund period may be deferred until the product(s) are recovered by 100% PUR ET NATUREL SAS or until the Customer has provided proof of their shipment, the date retained being that of the first of these events.
Returned products will be refunded only to the bank card used to pay for the online order.
6. LEGAL GUARANTEES
6.1. It is the Client's responsibility to check the products upon receipt.
6.2. 100% PUR ET NATUREL SAS is bound by the legal guarantee of conformity of the product in accordance with the provisions of articles L.217-4 to L.217-12 of the Consumer Code and by the guarantee relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code.
When the Customer acts under the legal guarantee of conformity:
– he has a period of two years from the delivery of the product to take action;
– he can choose between repair or replacement of the product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
– he is exempt from providing proof of the existence of the non-conformity of the goods during the 24 months following delivery of the goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted by 100% PUR ET NATUREL SAS.
In the event of a non-conformity of a delivered product, the Customer may return the non-conforming product to 100% PUR ET NATUREL SAS, in its original condition, with the original labels attached and accompanied by the original packaging and delivery note, after first informing 100% PUR ET NATUREL SAS at the following address: [email protected]Otherwise, 100% PUR ET NATUREL SAS will not repair or replace the returned defective product.
The Customer may choose to invoke the warranty against defects in the goods sold, as defined in Article 1641 of the Civil Code. In this case, they may choose between rescinding the sale or obtaining a reduction in the sale price, in accordance with Article 1644 of the Civil Code.
The provisions of articles L.217-4, L.217-5, L.217-12 and L.217-16 of the Consumer Code as well as article 1641 and article 1648, paragraph 1, of the Civil Code, are reproduced below.
6.3. Article L217-4 of the Consumer Code
The seller delivers goods that conform to the contract and is liable for any defects in conformity existing at the time of delivery.
He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article L217-5 of the Consumer Code
The good complies with the contract:
1° if it is suitable for the purpose usually expected of similar goods and, where applicable:
– if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model,
– if it possesses the qualities that a buyer can legitimately expect, given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling,
2° or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the goods.
Article L217-16 of the Consumer Code
When the buyer requests the seller, during the term of the commercial warranty granted upon the purchase or repair of movable property, to carry out repairs covered by the warranty, any period of immobilization of at least seven days is added to the remaining term of the warranty.
This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 of the Civil Code
The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect.
7. LIMITATION OF LIABILITY
100% PUR ET NATUREL SAS strives to ensure the Site is available 24 hours a day, 7 days a week. However, access to the Site may be interrupted for maintenance, hardware or software upgrades, emergency repairs, or due to circumstances beyond the control of 100% PUR ET NATUREL SAS. 100% PUR ET NATUREL SAS is committed to taking all reasonable steps to minimize these disruptions.
100% PUR ET NATUREL SAS declines all responsibility in the event of interruption of the Site, for any occurrence of bugs, for any damage resulting from a fraudulent intrusion by a third party which has led to a modification of the information on the Site, for non-substantial errors relating to the products for the impossibility of contacting customer service and/or accessing the Site.
Customers acknowledge and accept that 100% PUR ET NATUREL SAS assumes no responsibility towards them for any unavailability, suspension or interruption of the Site and cannot be held liable for any direct or indirect damages of any kind resulting therefrom.
The choice and purchase of a product is the sole responsibility of the Customer.
100% PUR ET NATUREL SAS cannot be held responsible for the non-performance of the contract due to a case of force majeure, or due to the consumer or the unforeseeable and insurmountable act of a third party to the contract.
100% PUR ET NATUREL SAS cannot be held responsible for any indirect damage resulting from the purchase of products on the Site.
8. FORCE MAJEURE
In the event of a force majeure event preventing the execution of the General Terms and Conditions, 100% PUR ET NATUREL SAS shall inform the Client within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt.
Specifically, the following are considered force majeure or fortuitous events, in addition to those usually recognized by French courts: total or partial strikes, lockouts, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, acts of terrorism, severe weather, epidemics, blockages of transportation or supply routes for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes to marketing methods, computer failures, telecommunications outages, including wired or wireless telecommunications networks, and any other event beyond the control of the parties that prevents the normal performance of the contractual relationship. All obligations of the parties will be suspended for the entire duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the contract concerned may be terminated automatically without compensation, at the request of 100% PUR ET NATUREL SAS or the Client.
9. CLIENT'S FAILURE TO COMPLY WITH ITS OBLIGATIONS
In the event of a breach by a Client of any of the obligations incumbent upon him under the General Terms and Conditions, 100% PUR ET NATUREL SAS shall have the right to take sanctions against the Client (deletion or suspension of the account, etc.), without prejudice to any legal action that 100% PUR ET NATUREL SAS may take against the Client.
10. PROTECTION OF PERSONAL DATA
The Site collects personal data concerning the Client.
This data collection is carried out in particular through:
– when the Client creates an account,
– when the Customer places an order.
The data collected is intended for the use of 100% PUR ET NATUREL SAS. It is necessary for the processing and management of the products offered by 100% PUR ET NATUREL SAS to its customers.
100% PUR ET NATUREL SAS is responsible for their processing.
The Client is informed that, within the framework of this automated processing of information, in particular the management of Clients' email addresses, 100% PUR ET NATUREL SAS has completed the necessary formalities with the ICO (British equivalent of the CNIL)
In accordance with the law of 6 January 1978, the Client has the right to access, rectify, modify and delete their personal data. To do so, they simply need to submit a request in writing to:
- E-mail : [email protected]
– Address: 9 rue du 11 novembre 06370 Mouans-Sartoux FRANCE.
The Customer agrees to keep their personal data up to date. They further agree that their personal data will be accurate, complete, and unambiguous. They may access their Customer account, containing all the personal data they have provided to 100% PUR ET NATUREL SAS, at any time using their username and password on the Website.
11. MODIFICATION AND VALIDITY PERIOD OF THE TERMS AND CONDITIONS
100% PUR ET NATUREL SAS reserves the right to modify the Terms and Conditions and the functionalities of the Site at any time, in particular to take into account any legal, jurisprudential, editorial and/or technical developments.
100% PUR ET NATUREL SAS will publish the modified Terms and Conditions on the Site, indicating the date of the update.
The amended Terms and Conditions will only apply to contracts formed or renewed with Clients after their date of publication on the Site.
The validity of the terms and conditions is not limited in time.
12. INTELLECTUAL PROPERTY
The Site is the property of 100% PUR ET NATUREL SAS, including the database, content, images, logos, videos, etc., which are protected by all intellectual property rights. Any reproduction, even partial, is subject to the prior written authorization of 100% PUR ET NATUREL SAS.
All copyrights, trademarks and other distinctive signs and intellectual property rights appearing on the Site will remain the full and complete property of 100% PUR ET NATUREL SAS.
The Client agrees not to reproduce any element of the Site, nor to copy and/or misappropriate, directly or indirectly, the concept, technologies, or any other element of the Site. Any use contrary to all or part of the Site or any of its elements constitutes infringement liable to civil and/or criminal prosecution and expose the offending Client to the penalties outlined above.
13. APPLICABLE LAW – JURISDICTION
These Terms and Conditions are governed by English law.
The English courts shall have exclusive jurisdiction over any dispute between 100% PUR ET NATUREL SAS and the Client, including but not limited to the formation, execution or interpretation of the General Terms and Conditions.
14. PRODUCT RETURNS
– Send us an email at the address [email protected]Please describe the problem and the products to be exchanged/refunded.
– Once the return has been validated by us, send the envelope to the following address: 100% PUR ET NATUREL SAS, 9 rue du 11 novembre 06370 Mouans-Sartoux, FRANCE .
– We will send you a code allowing you to place a new order with the products that suit you (only the shipping costs will be your responsibility).
For obvious hygiene reasons, the product must be unopened and in its original packaging. If this is the case, we will refund you without any further action required on your part within 14 days.
Please note that no partial refunds will be issued.