100% natural · Made in France
Pure Signature

Frequently Asked Questions

Frequently Asked QuestionsPerfume is still considered by law to be a ‘trade secret’: this is why brands do not disclose their ingredients. At Pure Signature, we believe in transparency. We publish the list of ingredients for our perfumes on each of our product pages. Products Perfume is still considered by law to be a ‘trade secret’: this is why brands do not reveal their ingredients. At Pure Signature, we believe in transparency. We publish the list of ingredients for our perfumes on each of our product pages. Our products comply with the ISO 9235 standard, which requires a minimum of 95 per cent natural ingredients for a product to be labelled as natural; however, we don’t do things by halves – it’s not 95 per cent but 100 per cent pure and natural, with 100 per cent traceability, which you can find on the product pages. To find out more, everything is detailed on our product pages.
Example: Peruvian Ambrette – the raw material comes from Peru, but the country of origin is France. Our products are manufactured in France, in Grasse, the world capital of perfume, and bottled in Arzal in Brittany.We are 100% transparent with you rather than leaving you in any doubt; everything is clearly stated on our product pages. Take Ambrette, for example: 1 kg of Ambrette is obtained from 500 kg of ambrette seeds.No, we do not carry out animal testing to develop our products. Write to us using the contact form or get in touch via the live chat – we’ll help you find a solution. Our essential oil bottles feature a child-resistant cap. You simply need to press the bottle twice to open it. It couldn’t be simpler: remove the transparent cap and press once or twice to allow the scent to diffuse into the room of your choice. Order: We’ll send you an email once your order has been dispatched. You will then need to allow the usual delivery time to receive it. 

Once the parcel has been collected, you’ll also receive an email from the courier containing your tracking number. This allows you to track its progress more accurately.

Your tracking number will be emailed to you by the courier once your parcel has been collected. 

If you haven’t received it, please check your spam and/or junk mail folders. 

You can also contact us via the contact form or via live chat; we’ll help you find a solution. Please write to us using the contact form or contact us via live chat; we’ll help you find a solution.Please get in touch via the contact form or via live chat – we’ll help you find a solution. Please get in touch via the contact form or via live chat – we’ll help you find a solution.Please write to us using the contact form or get in touch via live chat – we’ll help you find a solution. Yes, we deliver worldwide. In France, VAT is 20% on cosmetic products. The prices shown on the website are in euros, inclusive of all taxes (TTC), excluding delivery charges. French VAT applies to all deliveries made within the European Economic Area (EEA). French VAT does not apply in the following cases: – For business customers based in the European Economic Area (excluding France) who hold a valid intra-Community VAT number. – For customers residing outside the European Union.AccountYou can create an account by clicking on ‘Log in/Register’ at the top right of the homepage.

Enter the requested information and then click on the “Create an account” button. Click on the “Forgotten password” link on the account login page and enter your email address. You will receive an email to reset your password.

If this doesn’t work, please write to us using the contact form or contact us via live chat – we’ll help you reset your password. Earn CENTIFOS on every confirmed order; these will then be converted into a discount voucher for your next purchase. It’s simple! How can you earn money by promoting our products in two steps?